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SHIPPING & DELIVERY

PRODUCT WARRANTY

Auclair products purchased online can be submitted for warranty review at the original point of purchase within 1 year from the date of purchase.

For warranty related issues on items purchased directly from www.auclairgloves.com , please contact Auclair Sports at ecommerce@parisglove.com and provide pictures of the item to be warrantied, a brief description of the issue and copy of the original receipt. Please do not send damaged or defective items back to Auclair Sports. Approval of all warranty issues are at the discretion of customer service for Auclair Sports.

Defective items that fall under Auclair's warranty policy will be replaced with the same item free of charge, if that item is no longer available, we will attempt to replace it with a similar item or will offer you a credit of same value towards another item. 


RETURN POLICY FOR PURCHASES MADE AT [www.auclairgloves.com]

At Auclair we stand behind the quality of our products and we believe in customer satisfaction and accept returns within thirty (30) days of original purchase.

Returned items must be in new, unused condition, with the original tags attached. The return request must be processed. If the product has been used the return will not be accepted.

An approved return will be fully refunded, excluding the original shipping cost.
  
We do not offer exchanges. If you need a different size, color or style please return your order as described below and place a new order for the correct item.

To process a return, please email returns@parisglove.com with the following information:

• Full Name:
• Email:
• Phone Number:
• Shipping Address:
• Order #:
• Description of the issue you are experiencing

REFUNDS

Approved returns will be processed and refunded as quickly as possible against the payment method used when initially placing the order.

EXCHANGE

We do not offer exchanges. If you need a different size, color, or style, please return your original order as described above and place a new order for the correct item.
Please note: The item/s must be returned within 30 days of receiving the package.

DAMAGED OR DEFECTIVE
If a product is damaged or defective, please provide a picture of the item in the email to returns@parisglove.com

*Auclair is not responsible for returns shipping costs

SHIPPING

Our office hours are 8:00AM-4:30PM EST Monday-Friday. Orders placed prior to 12:00PM EST will ship same day. Orders placed after 12:00PM EST will the ship the next business day.

USA

Flat-rate ground shipping of $8.00 per order. Shipping is between 5-8 business days depending on final destination. 

Express Shipping is available for $15.00 per order. Shipping time varies by location but should be between 2-3 business days.

Orders over $89.99, before taxes, receive free ground shipping.

NOTE: Auclair is not responsible for returns shipping costs

Please ensure delivery is to a secure location, Auclair is not responsible for packages that have been lost or stolen once the delivery has been confirmed

CANADA

Flat-rate ground shipping of $8.00 per order. Shipping is between 5-8 business days depending on final destination.
 
Express Shipping is available for $15.00 per order. Shipping time varies by location but should be between 2-3 business days.

Orders over $89.99, before taxes, receive free ground shipping.

NOTE: Auclair is not responsible for returns shipping costs

Please ensure delivery is to a secure location, Auclair is not responsible for packages that have been lost or stolen once the delivery has been confirmed